Systems Engineer II - Microsoft Technologies (Job Req#1189)

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Job Title : Systems Engineer II - Microsoft Technologies (Job Req#1189)
NORMALIZED JOB TITLE* : Systems Engineer
Job Display Categories : Information Technology,Customer Service,Engineering,Administrative / Clerical
Category : information_technology     
Matched Category : customer_service,engineering,administrative_clerical
ADID :
Job ID : 135105318     
Job Code : 1189     
Job Source : direct_employer     
Job Summary : JOB SUMMARY The Systems Engineer II (MS Technologies) is responsible for administration, monitoring and supporting all aspects of the Windows infrastructure includin...
Work Status : full_time     
Work Shift :    1st_shift     
Work Type :     employee 
Work From Home : 1
Parse ID :       
Posting Date :     2023-08-09T00:00:00Z     
Modified Date : 2023-08-09T00:00:00Z
Posting Company :      
Posting Company ID :  0 
Remote Details URL :  
Search Networks : crossnet_partner_veteran,crossnet_partner_diversitynet,crossnet_partner_disability
Assigned Category : information_technology        

*a normalized job title is a standardized version of a job title that has been modified to conform to a specific format or set of conventions, Standardizing capitalization and spelling,The goal of normalizing job titles is to make it easier to search, sort and compare job titles across different sources

Job CRITERIA

Job Description

JOB SUMMARY The Systems Engineer II (MS Technologies) is responsible for administration, monitoring and supporting all aspects of the Windows infrastructure including, hardware, server resources, systems and key processes.  The Systems Engineer II (MS Technologies) is responsible for collaborating with Field Operations and other teams in the development of the strategic design and management of the enterprise endpoint environment.  The Systems Engineer II (MS Technologies) will assist in the engineering of the standard desktop platform, design and implementation of the Windows operating systems, imaging solution, product and system lifecycle management, application packaging, compatibility testing, and deployment methods. ESSENTIAL FUNCTIONS Systems Engineering - Architects, implements and supports infrastructure and endpoint technologies. Assist the team with deployment, operations, and maintenance of infrastructure & endpoint technologies Review existing technologies for vendor support and end-of-life information Contribute to design, implementation, integration, and testing of infrastructure & endpoint technologies                                                                                                                           Contribute to system design and architectures Support the deployment, operations, and maintenance of infrastructure & endpoint technologies                                                                                                                                                                                           Contribute to identifying migration path needs Participate in recommending solutions of varying complexities and create strategies that consider all aspects of the customer's requirements and problem.      Takes initiative in resolving problems that are ambiguous Assist the team with investigating, testing, making recommendations, and implementing solutions Assist the team in framing the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community     Present unbiased positions to customers and explain ideas in understandable terms  Prior to commitment to change, works with the team to consider impact and address any issues Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques. Administer, monitor and support all aspects of a Microsoft-based infrastructure & endpoint environment                                                                                                                                     Demonstrate knowledge of routine techniques, skills, equipment, and procedures Apply knowledge to identify and takes initiative to respond to all system problems                                                                                          Assist in the resolution of low to medium complexity issues affecting Microsoft Server, Exchange, Active Directory, SCCM, SCCM, Azure and Office 365. Assist with the management of desktop software distribution, operating system deployment, and patch management to enterprise workstations/laptops via Microsoft SCCM Provide Tier 3 support to our Support Desk team, responding to situations where standard procedures have failed in isolating or fixing endpoint problems Provide support to Support Desk in the tracking, management and resolution of the root cause of incidents that pertain to desktop services with the goal of preventing a future recurrence of the same or related issues. Work to develop additional technical knowledge and skills Perform system maintenance activities Develop and maintain documentation of assigned environment Takes initiative to anticipate problems; sees how a problem and its solution will affect other areas Contributes to analyzing current processes and procedures for possible improvements                                                                                                                        Supports the team in evaluating new technology as potential solutions to existing problems Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring. Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue     SUPPLEMENTAL DUTIES & RESPONSIBILITIES    Pursues training and development opportunities; Strives to continuously build knowledge and skills Assist personnel in other RTS departments to resolve technical and/or application issues Develop and maintain documentation of the Microsoft Systems environments Embrace and foster the RTS culture consistently modeling our values and norms Other duties as requested CORE COMPETENCIES Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).      Able to: Frame problems before trying to solve them                                                                                                                                                                                                                                   Seeks advise from those who've solved similar problems                                                                                                    Follow up to ensure that the problem remains solved                                                                                               Documents and disseminates identification and resolution of problems to avoid future redundant work efforts Breaks down problems and identifies all of their components Provide insight into the root-causes of problems                                                                                                                                                Anticipate problems and is proactive in addressing them                                                                                                                                                           !  Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.      Able to: Gather data and others' input when making decisions                                                                                                               Consider lessons learned from experience, differing needs, and the impact of the decision on others                                                                      Escalate decisions when appropriate Balances analysis, wisdom, experience, and perspective when making decisions                                                                              Finds solutions that are acceptable to diverse groups with conflicting interests and needs Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.      Able to: Provide service to internal and external customers to meet or exceed their needs and expectations                                                                                                         Listen to concerns and resolves complaints effectively and promptly                                                                                                               Commit to continuous improvement                                                                                                                                                                                                                 Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system                   Establish relationship with customers providing education as appropriate Deliver high quality solutions      Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.      Able to: Establish rapport with co-workers easily Works with others to achieve goals Listen and responds constructively to other team members' ideas                                                                                                               Encourage and facilitates cooperation, pride, trust and group identity                                                                                      Foster commitment and team spirit Offer support for others' ideas and proposals Is open with other team members about his/her concerns. Shares his/her expertise with others.                                                                            Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.      Able to: Set well-defined and realistic goals                                                                                              Accept responsibility for mistakes                                                                                                                                   Comply with established policies and procedures                                                                                               Take ownership of ensuring successful outcome of work assignments/projects                                                                                                                                         Minimize re-work                                                                                           Seek out learning opportunities                                                                               Identify training needs and takes action to obtain knowledge Collaborate between own functional area and areas below or above in the work stream as needed                                                                                                                                       Persistently push self and others for results Display initiative, effort, and commitment towards completing assignments                                                                                                                                                                              Helps others Provides consistency between projects  Company Business Knowledge - Understands the company, its products and the business processes.      Able to: Demonstrate a basic understanding of how a business operates Understands Reliance business and how technologies can support business processes Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.      Able to: Clearly express information taking into account the audience and nature of the information (for example, non-technical, sensitive, controversial). Ask questions and summarize what was heard to mitigate miscommunication Present information in a concise and focused manner Listen to others Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner Produce written information, which may include technical material that is appropriate for the intended audience      Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.      Able to: Act in a proactive and achievement-oriented manner Treat co-workers in a fair and equitable manner Behave in a tactful, compassionate, and sensitive manner Empower others by sharing information                                                                                           Actively listen and clarify information as needed                                                                                                                                               Foster an atmosphere of open communication Annual Salary Range: $87,500 - $131,500 / depending upon experience

Bachelor’s Degree or equivalent work experience in a related field required.  3+ years’ experience with Microsoft Server and endpoint technologies required within the following areas: Windows 2012/2019 and Active Directory required Microsoft System Center Configuration Manager (SCCM) preferred DNS, IIS and DHCP required Working in a complex and dispersed environment required Understand Windows printer configurations Experience with setup and support for servers, clients, and client deployment required Must be self-motivated and able to work independently, with minimal supervision and as part of a team Detail oriented with excellent interpersonal communication skills Excellent customer service skills Superior organization skills and multi-tasking abilities required Experience with technologies used to support the migration of a user’s profile from one device to another preferred. Strong knowledge of desktop applications and how they integrate with the operating systems and other applications required Strong knowledge of Windows Operating Systems (Windows 7 / 10), including registry, file management and group policies required

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Company Profile Description of Reliance Steel and Aluminum Co.

Company Name : Reliance Steel and Aluminum Co.
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Latitude : 38.89037     
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