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Staff AI Operations Engineer

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Job Role

Job Title : Staff AI Operations Engineer
NORMALIZED JOB TITLE* : Engineer
Job Display Categories : Business,Information Technology,Engineering,Administrative / Clerical
Category :     
Matched Category : business,information_technology,engineering,administrative_clerical
ADID : 55025941296
Job ID : 135389175     
Job Code :     
Job Source : direct_employer     
Job Summary : Within Disney Enterprise Technology, the Disney Technology Operations Command Center (DTOC) is a 24x7x365 critical services operation center responsible for service ...
Work Status :     
Work Shift :        
Work Type :      
Work From Home : 0
Parse ID :   58a6271e3     
Posting Date :     2023-10-03T09:00:00Z     
Modified Date : 2023-10-03T09:00:00Z
Posting Company :  Walt Disney Studios     
Posting Company ID :  0 
Remote Details URL :  
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Job SPECIFICATIONS

Description of Job

Within Disney Enterprise Technology, the Disney Technology Operations Command Center (DTOC) is a 24x7x365 critical services operation center responsible for service availability, with main focus to rapidly respond to, correlate for, and reduce impact of outages. We are accountable for identifying and facilitating the resolution of service impacting events, and collaborating with other technology teams to prevent future impact through proactive event management, incident and problem analysis. Our DTOC team drives the execution of the major incident process including communication to executives and key partners, including owning and implementing Crisis Management plans and processes.


We are seeking a Staff AI Operations (AIOPS) Engineer to join our team! In this role, you will collaboratively work across all levels and technology organizations, using your experience to apply innovative AI OPS techniques and platforms to measurably improve reliability of Disneys system, applications, and infrastructure all while enabling predictive and self-healing capabilities for our operations organization. This role will also drive improved technology stability while increasing operational efficiencies.


**Role Responsibilities:**


+ Collaborating with multi-functional and IT Infrastructure and Service teams to create standardized operational data models, which will facilitate the collection of relevant telemetry data, enable valuable insights to be derived from complex datasets, and optimize IT operations

+ Design, develop, and deploy AIOPS strategies, enhance IT infrastructure monitoring, incident prediction, and automated resolution capabilities

+ Implementing, maintaining, and optimizing AIOPS solutions to efficiently capture operational, application, and infrastructure telemetry data at scale from a diverse range of sources

+ Analyzing sophisticated data sets to uncover trends, patterns, and anomalies, applying insights to develop proactive operational reliability solutions and improvements for IT infrastructure management

+ Applying Machine Learning and AIOPS tools to significantly reduce IT operational "noise" and improve real-time detection and prediction of critical operational events

+ Streamlining incident resolution by improving and accelerating root cause analysis, thereby reducing the time required to address issues

+ Designing and implementing operational automation platforms to boost service availability through the use of auto-remediation runbooks

+ Perform integration and develop full interoperability capabilities with various operations management platforms, including service management, privileged access management system, etc.

+ Build comprehensive documentation and training materials to ensure smooth knowledge transfer and effective use of AIOPS technologies across the organization

+ Stay ahead of emerging trends and advancements in AIOPS, machine learning, and related fields to ensure the organization remains at the forefront of technology adoption


**Basic Requirements:**


+ 7+ years experience and understanding working with AIOPS technologies and platforms (BigPanda, MoogSoft)

+ Expertise in IT Operations Telemetry platforms (Data Dog, New Relic, Splunk, App Dynamics)

+ Deep background and understanding of Machine Learning: developing, training, and applying machine learning models across large operational datasets

+ Proven experience as an AIOPS Engineer, SRE, or Data Scientist, preferably in an enterprise IT operations environment

+ Excellent knowledge of IT observability and operations event management solutions, and telemetry data & management

+ Proficiency in defining, implementing and measuring operational service level indicators & objectives

+ Solid understanding of IT operations, including infrastructure, networks, applications, and services

+ Expertise in data visualization tools (R, Grafana) and programming/scripting languages (Python, R, Java)

+ Bachelor's degree in Computer Science, Data Science, Applied Mathematics, AI, ML, or related; or equivalent work experience


**Preferred:**


+ Technical designation/s in operating systems, virtualization, or hardware platforms

+ ITIL v3 Certification

+ Masters Degree in IT Systems, Business Administration (MBA), or a technical field


\#LI-JH8


**Job ID:** 10050527

**Location:** Lake Buena Vista,Florida

**Job Posting Company:** The Walt Disney Company (Corporate)
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

How to Submit a job application online

You can apply through these channels

Please  Submit a job application online before the position expired at 2023-11-03T06:59:59Z

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Company Profile Description

Company Profile Description of Walt Disney StudiosWalt Disney Studios


Company Name : Walt Disney Studios
Company Industry :    
Company ID : 1201974
Company Type :
Company Profile URL :
Company Country : US
Company City : Lake Buena Vista / Lake Buena Vista
State :   FL    
Zip :  32830 
Company Confidential :
Company Size :  
Client ID : careercast
Latitude : 28.39316     
Longitude :    -81.53269
Location : Lake Buena Vista, FL 32830  
Formatted City State :Lake Buena Vista, FL
Formatted City State Country  : Lake Buena Vista, FL US   
Normalized Country: US 
Normalized State: FL

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